Please make sure to consider these policies before placing your order with us.
See Terms of Service Policy
See Privacy Policy
Returns Policy
Make it Custom wants you to be happy with the purchase procedure and final product, if there is something you are not happy with then the only way to fix it is by letting us know.
While we will make a reasonable attempt to ship goods as ordered, it is also the responsibility of the Customer to inspect all goods received.
You may return most new, unopened items within 30 days of delivery for a change or refund (if apply). We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
No returns or compensation if goods are custom made or decorated items unless they have production failures.
Custom made or decorated items purchased with the wrong size chosen cannot be returned. When you are selecting the product(s) to buy, we strongly suggest to use the sizing guide available on the product`s description and/or on the following link www.makeitcustom.com.au/workwear-size-guides-and-specifications/
A return authority must be provided by us prior to returning your item(s). If the returned item(s) is approved by us for a refund, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund in less time. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
No refunds or exchanges can be made for incorrect choice of products or just change of mind. In most cases we cannot make changes to the items in your order once it has been processed. We are not responsible for incorrect selection of items. In the case that an exchange is granted due to incorrect selection of items, charges will apply for freight or any other expense related to the circumstance.
If you need to return an item, please Contact Us with your order number and details about the item. If the response is approved, we will send you a return authority and instructions for how to return items from your order.
Shipping Policy
We can ship Australia wide from $14.00 AUD.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items, the shipping options you choose and, for purchases that include customisation or decoration, the time that we need to customise the garments/accessories. We aim to work as hard and fast as we can to be able to ship your items in the shortest possible time. Customised or decorated items usually takes 1 to 3 weeks to be dispatched. Undecorated items are generally dispatched much quicker.
Also, please note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
We will nominate a carrier to take delivery of the goods from us on your behalf. We deliver most items through Australia Post or Startruck. We use private delivery service in some cases when delivery address is in the Western Sydney Suburbs.
Delivery shall be taken to the effective when the products have been delivered to the Purchaser or nominated delivery address and all risk in respect of the Products shall pass immediately to the Purchaser on such delivery.
Click and Collect
Click and Collect (kerbside pick-up) is available at Hinchinbrook NSW 2168. We will notify you when the order is ready for collection and send you the exact address to your email as we are a home-based business.